Rauw Form Studio
Privacy Policy

At Rauw Form Studio, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our studio, website, and booking systems.


1. Information We Collect

We collect personal information only when it is necessary for our operations, safety, and service delivery. The types of information we may collect include:

  • Full name

  • Contact details (phone number, email address, and postal code)

  • Date of birth

  • Emergency contact details

  • Payment and billing information (including card details processed securely through our payment partners)

  • Booking and attendance history

  • Health information relevant to your participation in classes or programs (e.g., injuries, pregnancy, or medical conditions)

  • Feedback, survey responses, or communications with our team


2. How We Collect Information

Your information may be collected when you:

  • Create an account or make a booking through Momence, our booking platform;

  • Purchase memberships, class packs, or gift cards;

  • Sign up for email updates, promotions, or events;

  • Complete forms online or in-studio;

  • Communicate with our team via email, phone, or social media;

  • Attend classes or participate in studio activities.


3. How We Use Your Information

We use the information we collect to:

  • Manage bookings, memberships, and class attendance;

  • Communicate with you regarding schedules, updates, and offers;

  • Ensure the safety and suitability of your participation in physical activity;

  • Process payments and maintain accurate billing records;

  • Improve our services, facilities, and member experience;

  • Comply with legal obligations and maintain business records.

  • We will only use your personal information for the purposes for which it was collected unless you give consent for another use, or we are required or authorised by law.


4. Storage & Security

We take your privacy seriously and have implemented physical, electronic, and managerial safeguards to protect your information from unauthorised access, misuse, modification, or loss.

All digital data is stored securely using encrypted and password-protected systems, and access is restricted to authorised personnel only.

Please note that while we take every reasonable precaution, no internet-based transmission is 100% secure. Emails and online forms may carry inherent risks, so please take care when sending sensitive information electronically.


5. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only where necessary to operate our business — for example:

  • Payment processing providers (e.g., Stripe)

  • Booking and scheduling systems (e.g., Momence)

  • Accounting and communication platforms used internally by Rauw Form Studio

All third-party providers are required to comply with Australian privacy standards and handle your information securely.

We may also disclose personal information if required by law or in good faith to protect our rights, property, or safety.


6. Access & Correction

You may request access to the personal information we hold about you at any time. If any details are incorrect or outdated, you may request corrections by contacting us at hello@rauwform.com.au.

We will respond to all privacy-related requests within a reasonable timeframe, in accordance with the Privacy Act 1988 (Cth).


7. Retention of Information

Your information is retained only as long as necessary for operational, legal, or safety purposes. Once it is no longer required, it will be securely destroyed or anonymised.


8. Marketing & Communications

By joining Rauw Form Studio or subscribing to updates, you consent to receive occasional communications about schedules, offers, or events.

You can unsubscribe at any time via the link provided in our emails or by contacting us directly.


9. Privacy for Minors

Participants under 18 years of age must have consent from a parent or guardian before providing personal information or attending classes. Guardians accept responsibility for the accuracy and security of that information.


10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect studio, legal, or technological changes. The most recent version will always be available on our website, and any major updates will be communicated to members and clients.


11. Contact Us

If you have questions or concerns about your privacy or how your information is managed, please contact:

Rauw Form Studio

Email: hello@rauwform.com.au

Location: South Australia

Website: rauwform.com.au